Address
Unit 2, Vulcan Road South
Norwich
NR6 6AG
📍 Open in Google Maps
Contact Us
tel: 01603 926230
e: info@vtacustoms.com
Opening Hours
Mon - Tue: 09:00 - 17:00
Wed: Closed
Thur - Fri: 09:00 - 17:00
Sat: 09:00 - 15:00
Sun: Closed
Bank Holidays: Closed
Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the Services operated by VTA Customs Limited (“us”, “we” or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
These Terms shall be governed and construed in accordance with the laws of the United Kingdom without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Quotations have to be written on VTA headed paper or a message via the official VTA Customs email address, Facebook or Instagram page to be valid. All quotations are valid for 30 days.
All Services require a non-refundable minimum of £50 deposit paid within 24 hours from booking to secure the appointment unless otherwise stated by a member of the VTA Team. This can be paid by card or cash in the shop during opening hours or by PayPal or Bank Transfer. Once a booking has been made, we will take an email address and send a confirmation email with the details on how to pay the deposit. Failure to pay the deposit within 24 hours will result in your booking being cancelled without notice.
Deposits are non-refundable and require a minimum of 48 working hours to postpone a booking and retain your deposit. Failure to provide sufficient notice, cancelling or not turning up for your appointment will result in you losing your deposit.
If you are 15 minutes or more late for your scheduled appointment and haven’t notified us by phone, email, Facebook or Instagram, your appointment will be automatically cancelled and you will lose your deposit. If you are what we deem exceptionally late – 30 or more minutes – even with notice, we hold the right to postpone your appointment to a later date if we feel it necessary.
All of our services come with a minimum of one-year warranty, please see individual service pages. This warranty will cover any manufacturing and installation defects such as peeling, blistering, bubbling, cracking and discolouring that occur within the warranty period.
The warranty does not cover any damage including but not limited to scratches, stone chips or if panels have been replaced.
For any warranty claims we must see the vehicle at our location for inspection prior to any replacement or repair work being carried out.
The warranty is non-transferrable and will require the original receipt or invoice to make a claim.
We will match and beat any written quote by 10%. The quote needs to be from a static window tinting or wrapping company based within a 30 mile radius of our location and a like for like service, we do not match mobile tinting or wrapping companies. The quote needs to be provided either on headed paper with the company details or a direct message via their official email, Facebook or Instagram pages.
VTA Customs (“Us”, “We”)
Customer (“You”, “Your”)
Please take the time to read the following in its entirety to completely understand the terms and conditions of essential factors when dealing with the purchase and maintenance of the window film material. You are solely responsible for reviewing our terms and conditions prior to submitting request to have work performed. This is a binding contract between VTA Customs and You, the customer, that begins by paying a deposit or handing the keys to your vehicle to a member of VTA Customs.
The customer or assigned agent agrees to make full payment prior to vehicle release unless stated otherwise on the invoice and agree to be responsible for collection fees including administration fees and court costs for any unpaid balances at the interest rate of 18% per annum. Any special order materials for the customers’ job is required to be paid for in full prior to the order of the film/vinyl before the work will be performed. If custom material is ordered it is non-refundable and there is a 25% restocking fee on top of the already purchased film cost. You will pay the remaining balance including any additional cost or fees upon completion of the job prior to release of the vehicle.
Vehicles must be delivered to our location clean and free of grease, dirt, oil, dog hair, debris, cigarette ash and free from existing window film material. Excessive dirt will void your warranty. VTA Customs is not responsible for the condition the car is bought to us in. Any existing scratches, cracks and excessive dirt or any other damage will be visible through the film and such surface damage or imperfections may damage the film, cause the film to fail prematurely or the window film material may not adhere to the surface at all. We are not responsible for broken windows if there is damage prior to installation. We are not responsible for the condition of the glass/vehicle prior to the window film being installed or what is underneath the window film once installed.
Any recording devices such as dash cams and baby seats if the vehicle is a saloon or coupe must be removed prior to delivering the car to Us. We may remove any such devices or baby seats if left in the vehicle and are not responsible for correct installation of such items. It is Your responsibility to ensure correct installation prior to use.
The window film is a non-returnable item once the material is cut and/or installed per the customers’ personal request.
If an issue arises, the customer must submit their complaint in writing and give Us the opportunity to see the issue and try and resolve the issue prior to pursuing any legal actions. Since all window film applications are customised to the customers’ specifications, VTA Customs must be given the opportunity to address any issues, including repair and reinstallation. Since window film is custom installed to the customers’ specifications, once the film is cut and/or installed all contracts are final and no monetary refunds will be issued.
VTA Customs will complete a pre-inspection the day the vehicle is delivered and alert the customer of any concerns prior to work being performed. We will also perform a post inspection once the vehicle is completed prior to the release of the vehicle.
We reserve the right to refuse any work on any vehicle for any reason.
Window film is a pliable material that is made to be installed on glass. We make every effort to make it look as clean as possible, however, there are many factors that can contribute to contamination including but not limited to; the age of the vehicle, conditions of the glass, airborne dust particles and vehicle cleanliness.
Per the IWFA (International Window Film Association) the glass with applied films shall be viewed at right angles to the glass at a distance no less than six (6) feet. Viewing shall be carried out in natural daylight, not in direct sunlight. The installation is deemed acceptable if all of the following are unobtrusive (effects 30-60 days cure time should be disregarded). Dirt particles, hair and fibres, adhesive gels, fingerprints, air bubbles, water haze, scores and scratches, film distortion, creases, edge lifting, nicks and tears. If any of these conditions still exist after 30-60 days We request the Customer return at such time to have us evaluate the film. We can not do an inspection over the phone, via email or through pictures. We must see the vehicle/glass at our location for inspection once installed, window film is intended to be viewed from a distance of a minimum of six (6) feet from the glass and is deemed acceptable.
Most vehicles have a black ceramic edge on the rear windows and on occasion also on the side windows, in some cases the ceramic edge is straight and flat and in others it will be have a dotted edge, this is often referred to as the ‘Dot Matrix’. These raised black ceramic dots prevent the window film from bonding to the gaps between them, this will result in the appearance of a ‘trim’ around the edge of the glass. The width of the ceramic dots determines how pronounced this will be and is unavoidable.
Our vehicle window tinting services carry a lifetime warranty against manufacturer defects such as cracking, glazing, de-lamination, peeling and bubbling. In such event, VTA Customs will repair or replace the defective piece.
In the unlikely event the window film application experiences a failure, contact us in writing to make a claim. We must see the vehicle/glass at our location for inspection prior to any replacement or repair work being carried out.
Any damage to the window film – for example, putting something in the boot and it scratches the film – is not covered under this warranty.
The warranty is non-transferrable and will require the original receipt or invoice to make a claim.
Excessive dirt, dog hair, sand, debris or cigarette ash will void your warranty.
Estimates are based on the accuracy of the specifications provided to us by You, the customer. If We discover after accepting the job or vehicle that modifications need to be made, we will notify You immediately – at which time a decision will be made whether there will be additional costs and how You wish for Us to proceed. Any verbal requests or orders by the customer will be accepted, but in the absence of supportive documentation, VTA Customs will not accept responsibility for the inaccuracies in requests over the phone by the customer. We make every effort to quote a job accurately; but in the event of unforeseen circumstances or costs, We will notify You if there will need to be cost adjustment or if delays will result.
The window film we use is of high quality and the adhesive is designed to be removed again. On the windows with heater/aerial lines, we cannot however guarantee that removing this film will leave these lines intact. Due to a number of factors such as age of the vehicle, how long the film has been on the glass, whether the window is OEM or aftermarket etc., there is a chance that removing the film can damage the heater lines, this is applicable for both warranty work and removing film that’s already on a vehicle. We use the correct techniques and procedures to minimise this risk however sometimes it’s unavoidable.
The customer agrees to make full payment prior to the release of the products or vehicle unless stated on your invoice. Any invoice that is not paid at the time of order or delivery is considered past due unless stated otherwise on the invoice itself and the customer is responsible for all collection fees including but not limited to administration fees and court costs for unpaid balances at the interest rate of 18% per annum. This is not an expectation contract and We are not responsible for the buyers’ remorse. By accepting the product or vehicle You are accepting the job as complete and that the performance is satisfactory. You are responsible for inspecting the product and or the vehicle upon receipt. Customers shall notify VTA Customs in writing any concerns immediately. If disputes are not identified in writing within 7 days from collection, You have accepted the job and the invoice. Customers must contact VTA Customs or any and all work in dispute, accompanied by the original receipt or invoice. After investigation, if an error is found on Your behalf, We will make appropriate corrections.
VTA Customs can not be held responsible for any damage to the vehicle after it has left the premises. VTA Customs do not test any of the vehicle electrical systems prior to installing window film and will only be liable for damage of these items when the customer requests a full testing at the time of booking. A fee of £50 will incur to have the vehicle electrical system tested which includes the stereo system, central locking, electric windows, interior lights, electric seats and external lights.
VTA Customs is not responsible for loss or damage to vehicle or artifacts left in the vehicle in case of fire, theft, accident or any other cause beyond our control. We do not accept responsibility for consequential damages or loss of any kind related to the sale, installation or delivery of our products.
It is Your responsibility to read our Terms and Conditions available on our website and at the shop prior to contacting VTA Customs to perform any services.
Go To Window Tinting Service Page
VTA Customs (“Us”, “We”)
Customer (“You”, “Your”)
Please take the time to read the following in its entirety to completely understand the terms and conditions of essential factors when dealing with the purchase and maintenance of the vinyl wrapping material. You are solely responsible for reviewing our terms and conditions prior to submitting request to have work performed. This is a binding contract between VTA Customs and You, the customer, that begins by paying a deposit or handing the keys to your vehicle to a member of VTA Customs.
The customer or assigned agent agrees to make full payment prior to vehicle release unless stated otherwise on the invoice and agree to be responsible for collection fees including administration fees and court costs for any unpaid balances at the interest rate of 18% per annum. Any special order materials for the customers’ job is required to be paid for in full prior to the order of the film/vinyl before the work will be performed. If custom material is ordered it is non-refundable and there is a 25% restocking fee on top of the already purchased film cost. You will pay the remaining balance including any additional cost or fees upon completion of the job prior to release of the vehicle.
For full vehicle colour changes, we require a full pre-inspection of the vehicle before we can commit to carrying out the work and providing an accurate quotations, any prices provided prior to the completion of the pre-inspection are estimates only. During the pre-inspection, we will inspect the paint and body condition to look for any areas that may cause issues for the vinyl to adhere, such as rust and lacquer peel. We will also mark down and photograph any visible defects in the vehicles paint including but not limited to stone chips, scratches, dents and other damage.
To perform the pre-inspection, we require the vehicle to come to us freshly washed and this typically takes around 2 hours to complete. Upon completion of the pre-inspection, we will discuss our findings with you and discuss the best course of action.
On the day of your booking, your vehicle must be delivered to our location clean. Excessive dirt can result in your warranty being voided or refusal to carry out the work and you losing your deposit. VTA Customs are not responsible for the condition the car is bought to us in.
For partial wraps a non-refundable deposit of £50 is required within 24 hours from booking to secure the appointment unless otherwise stated by a member of the VTA Team.
For full vehicle colour changes, a minimum deposit of £500 to a maximum of 50% of the quotation deposit is required within 24 hours from booking to cover the majority of the material costs. Due to raw material shortages, for full colour changes the material is ordered as soon as we have received the deposit and the material is available, this is non-returnable.
The deposit can be paid by card or cash in the shop during opening hours or via PayPal or bank transfer. Once a booking has been made, we will take an email address and send a confirmation email with the details on how to pay the deposit. Failure to pay the deposit within 24 hours will result in your booking being cancelled without notice.
Deposits are non-refundable and require a minimum of 48 hours notice for partial wraps or one weeks notice for full colour changes to postpone your booking and retain your deposit. Failure to provide sufficient notice, cancelling or not turning up for your appointment will result in you losing your deposit.
Vinyl wrapping material is a non-returnable item once the material is cut and/or installed per the customers’ personal request.
If an issue arises, the customer must submit their complaint in writing and give Us the opportunity to see the issue and try and resolve the issue prior to pursuing any legal actions. Since all vinyl wrapping applications are customised to the customers’ specifications, VTA Customs must be given the opportunity to address any issues, including repair and reinstallation. Since vinyl wrapping is custom installed to the customers’ specifications, once the material is cut and/or installed all contracts are final and no monetary refunds will be issued.
The remaining balance is required upon collection of the vehicle. We accept cash, credit cards, debit cards and bank transfer.
For partial wraps a minimum period of 48 hours notice is required to postpone a booking to retain your deposit, for full colour changes a minimum period of one weeks notice is required. Failure to provide sufficient notice, cancelling or not turning up for your appointment will result in you losing your deposit.
For full colour changes and special orders, the material is non-returnable. In the event of insufficient notice or cancelling a booking you will lose your deposit, if the material costs are greater than the deposit, you will be required to pay the extra fees to cover those costs.
Our wrap services come with a one-year warranty. This warranty covers manufacturing and installation defects, such as peeling, blistering, bubbling, cracking and discolouring, that occur within one year of the installation date. The warranty does not cover damage caused by external factors including but not limited to stone chips and scratches, or if body panels are replaced. Additionally, material failures due to issues with the substrate are not covered.
The warranty is applicable only to body panels that have factory OEM paint. Any panels with aftermarket paint will not be covered by the warranty.
To claim the warranty, you must notify us in writing within 30 days of discovering the defect. We must see the vehicle at our location for inspection prior to any replacement or repair work being carried out.
The warranty is non-transferrable and will require the original receipt or invoice to make a claim.
We are not responsible for any damage to the vehicle that occurs during the vinyl wrapping process if the damage was caused by external factors, such as pre-existing damage to the vehicle or improper maintenance. We are also not responsible for any damage caused by the removal of the vinyl.
The customer agrees to make full payment prior to the release of the products or vehicle unless stated on your invoice. Any invoice that is not paid at the time of order or delivery is considered past due unless stated otherwise on the invoice itself and the customer is responsible for all collection fees including but not limited to administration fees and court costs for unpaid balances at the interest rate of 18% per annum. This is not an expectation contract and We are not responsible for the buyers’ remorse. By accepting the product or vehicle You are accepting the job as complete and that the performance is satisfactory. You are responsible for inspecting the product and or the vehicle upon receipt. Customers shall notify VTA Customs in writing any concerns immediately. If disputes are not identified in writing within 7 days from collection, You have accepted the job and the invoice. Customers must contact VTA Customs or any and all work in dispute, accompanied by the original receipt or invoice. After investigation, if an error is found on Your behalf, We will make appropriate corrections.
VTA Customs can not be held responsible for any damage to the vehicle after it has left the premises. VTA Customs do not test any of the vehicle electrical systems prior to installing window film and will only be liable for damage of these items when the customer requests a full testing at the time of booking. A fee of £50 will incur to have the vehicle electrical system tested which includes the stereo system, central locking, electric windows, interior lights, electric seats and external lights.
VTA Customs is not responsible for loss or damage to vehicle or artifacts left in the vehicle in case of fire, theft, accident or any other cause beyond our control. We do not accept responsibility for consequential damages or loss of any kind related to the sale, installation or delivery of our products.
It is Your responsibility to read our Terms and Conditions available on our website and at the shop prior to contacting VTA Customs to perform any services.
Go To Vinyl Wrapping Service Page